Privacy policy

This Privacy Policy outlines the practices and procedures followed by Echo (referred to as "Company", "we", "our", or "us") regarding the collection, use, and sharing of your personal information on www.echoperfume.com (the “Site”) and the related features, content, applications, and products (collectively referred to as the “Offerings”). This Privacy Policy is subject to the Terms and Conditions available on the Site. In case of any inconsistencies, the Terms and Conditions will prevail.

We gather information about you from various sources, including:

(i) when you register on the Site or use our Offerings through your user account (“Account”);

(ii) through your general use of the Offerings; and

(iii) from third-party websites and services.

By using our Offerings, you consent to the collection, transfer, processing, storage, disclosure, and other uses of your information as described in this Privacy Policy.

This policy covers the handling of personally identifiable information ("Personal Information") collected through your access to or interaction with the Offerings. It also applies to any Personal Information shared with us by our business partners or that we share with them.

This Privacy Policy does not apply to third-party services or websites that are beyond our control (“Third Party Services”), even if you access them via our Offerings. We recommend reviewing their respective privacy policies before sharing any personal data.

The information we collect helps us personalise and refine your experience with Echo, allowing us to craft an interaction as memorable as our fragrances.

When you create an Account, we collect Personal Information such as your name, email address, and password. This information helps us identify you and provide tailored service. You may receive emails from us about updates or your account activity. You can opt out of marketing emails through your account settings, though essential communications may still be sent.

We do not directly collect, store, or process your financial information on our website. At Echo, all payment-related communication takes place through our official WhatsApp channel, where you will receive instructions for completing your order.

Since we do not use third-party payment gateways, no financial data is processed through the website. All transactions are handled manually to ensure a more personalised and secure experience.

We may automatically collect technical data such as your IP address and cookie-related information to enhance security, analyse trends, and understand user behaviour on our Site.

We may track interactions with our emails to better serve you, such as whether they were opened or if links were clicked.

If you have any privacy concerns or questions, you may contact our Grievance team at:

Phone: +971523527476

Email: echoparfuminfo@gmail.com

Cookies are small data files stored on your device to help us identify your browser and track how you interact with our Offerings. While cookies alone don’t contain Personal Information, we may associate them with your Account to enhance your experience.

You may manage or disable cookies in your browser settings, but doing so may affect your ability to access certain features.

We collect statistical, non-identifiable data about both registered and guest users to understand and improve the quality of our Offerings. This data cannot be used to personally identify you.

You may occasionally receive essential emails about your Account. These are related to core functions like password resets and confirmations.

We may work with trusted third-party contractors or service providers (“Agents”) to help us deliver our Offerings. These Agents have access to your data only for specific purposes and are bound to keep it confidential.

In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. If such a change occurs, you will be notified, and the new entity will continue to uphold the privacy commitments outlined here.

We may disclose your information to comply with legal obligations, enforce our Terms, prevent fraud or abuse, or protect our users and the public.

We will always notify you if your Personal Information is to be shared with third parties beyond the scenarios outlined here—and you will have the option to decline.

Your Account is protected by a password. Please choose a strong password and sign out after use. We employ industry-standard measures to protect your data but cannot guarantee complete security.

Registered users can access or edit their personal details by logging into their Account. Cookie preferences can also be managed via your browser settings.

To delete your Account, contact our support team. Note: any public interactions linked to your Account may still remain on our servers even after deletion.

You can use many of our Offerings without registering. You may also choose not to provide certain data, though this may limit some functionalities.

We may update this Privacy Policy from time to time. Any changes will be posted on our website or communicated via email. Continued use of the Offerings after updates indicates your acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy or how Echo handles your data, please don’t hesitate to contact our support team. We are here to assist you.