Terms of service

Please review these Terms and Conditions carefully before accessing, using, or obtaining any products or services from our website. By accessing the Echo website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you are not authorised to use our website. In these Terms, “we,” “us,” and “our” refer to Echo, and “you” or “your” refers to you, the user of our website.

We reserve the right to modify these Terms at any time, for any reason, by posting an updated version on our website. These changes will not affect any rights or obligations that arose prior to such modifications. Your continued use of the website after such modifications have been posted will be governed by the Terms in effect at the time of your use. We encourage you to periodically review these Terms for any updates or changes.

If you do not agree to the updated Terms, you may terminate your account or services by contacting us via email. These Terms apply to all Echo products sold on this site.

The Echo team operates Monday through Friday from 10:00 A.M. to 6:00 P.M. (Dubai Time / GMT+4). We observe all official holidays declared by the government.

For any payment-related concerns or queries, please feel free to contact us at echoparfuminfo@gmail.com

At Echo, payments are not processed online or through any third-party payment gateways. Once a customer expresses interest in purchasing a product, they will be redirected to our official WhatsApp channel for a personalised conversation and order confirmation.

All billing and payment details will be shared directly on WhatsApp during this interaction. Upon confirmation of payment, an official receipt will be issued to you on behalf of Echo, which can be used as a reference for any future communication or inquiries.

Please refer to our detailed Return and Refund Policy for further information.

For any account-related or payment-related inquiries, please reach out to us using the Whatsapp number on our website. We aim to respond to your queries as promptly as possible, though we do not guarantee specific turnaround times or resolutions.

By accepting these Terms and Conditions, you explicitly grant us permission to contact you via phone, SMS, or email using any medium deemed appropriate by Echo.

We also reserve the right to feature your image in photos, videos, or other promotional materials for marketing and storytelling purposes. Additionally, your personal information may be used to notify you about exclusive Echo product launches and brand updates.

We do not share or distribute your personal information with any third-party marketing databases, nor will we disclose it to third parties, except as required by applicable law or on a verified case-by-case basis.

If you have any questions about Echo or our Terms and Conditions, please connect with us through the WhatsApp number on our website.